FAQ
What makes Chroma Prints unique?
What sets Chroma Prints apart is our commitment to empowering customers to bring their unique visions to life through fully customizable canvases. With an easy-to-use customization process and a wide range of options, we offer unparalleled flexibility and creativity, ensuring each canvas is a true reflection of our customers' individuality and style.
I made a mistake, can I fix this?
If you've made a mistake in the customization of your canvas, don't worry! Please reach out to our customer support team as soon as possible with details of the error. We'll do our best to assist you in correcting the mistake before your order enters production. However, if your canvas has already been customized and produced, we may not be able to make changes. In such cases, we can discuss potential solutions to ensure your satisfaction. Your happiness is our priority, so don't hesitate to contact us for assistance.
Is my payment information secure?
Absolutely. We value your security and use encrypted payment gateways to ensure your information is protected.
Are the canvases framed?
Yes, our canvases are sent framed, so you don't have to worry about any additional steps. They arrive ready to hang, allowing you to effortlessly display your artwork and enjoy it immediately.
Please note that while other stores may use our videos, we are the only ones who provide framed canvases. Be cautious when purchasing from other sources to avoid confusion. We take pride in delivering fully framed canvases, ensuring your convenience and satisfaction.
What are the canvases made from?
Our canvases are made from high-quality materials, including premium-grade canvas fabric stretched over sturdy wooden frames.
This combination ensures durability and longevity, allowing your artwork to maintain its vibrancy and quality for years to come.
Are the canvases waterproof?
Absolutely! Our canvases are crafted using high-quality materials and advanced printing techniques, making them not only visually stunning but also durable and long-lasting.
They are designed to withstand various environmental conditions, including moisture and humidity, ensuring that your artwork remains vibrant and intact for years to come, whether displayed indoors or outdoors. So, rest assured, your canvas will maintain its beauty and quality, rain or shine.
How long will it take for my canvas to arrive?
We ship our canvases directly to your home.
Our production time typically ranges from 3-6 business days. The average shipping time to the UK is approximately 4-8 business days.
Where do you ship to?
We ship exclusively to the UK.
How can I change my shipping address?
To change your shipping address, please send us an e-mail as soon as possible with the updated details.
Our customer support team will assist you promptly in updating your information.
How can I track my order?
Once your order has been shipped, you will receive a track and trace link via email.
You can also visit the "Track Your Order" page on our website for real-time updates on the status of your delivery.
Can I return my canvas?
As our canvases are custom-made to your specifications, we typically do not accept returns.
However, if there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us, and we'll gladly send a replacement to ensure your satisfaction.
Your happiness with your purchase is our top priority.
My Canvas was delivered damaged or with inferior quality. What should I do?
If there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us, and we'll gladly send a replacement to ensure your satisfaction.
Your happiness with your purchase is our top priority.
Where can I leave a good review?
That's really nice!
You can leave a review for us on Trustpilot, a trusted platform for sharing feedback about your shopping experiences.
Simply visit Trustpilot's website and search for "Chroma Prints" to locate our profile. Or you can use this link: https://www.trustpilot.com/review/chroma-prints.com.
From there, you can leave your review and share your thoughts about your experience with our products and services. We greatly appreciate your feedback!
Other Question?
Contact us via the form below or send us an email.
Do you have any questions or comments?
Email: support@chroma-prints.com
Customer Service: Contact Us
Frequently Asked Questions: FAQ
24/7 Available!
What makes Chroma Prints unique?
What sets Chroma Prints apart is our commitment to empowering customers to bring their unique visions to life through fully customizable canvases. With an easy-to-use customization process and a wide range of options, we offer unparalleled flexibility and creativity, ensuring each canvas is a true reflection of our customers' individuality and style.
I made a mistake, can I fix this?
If you've made a mistake in the customization of your canvas, don't worry! Please reach out to our customer support team as soon as possible with details of the error. We'll do our best to assist you in correcting the mistake before your order enters production. However, if your canvas has already been customized and produced, we may not be able to make changes. In such cases, we can discuss potential solutions to ensure your satisfaction. Your happiness is our priority, so don't hesitate to contact us for assistance.
Is my payment information secure?
Absolutely. We value your security and use encrypted payment gateways to ensure your information is protected.
Are the canvases framed?
Yes, our canvases are sent framed, so you don't have to worry about any additional steps. They arrive ready to hang, allowing you to effortlessly display your artwork and enjoy it immediately.
Please note that while other stores may use our videos, we are the only ones who provide framed canvases. Be cautious when purchasing from other sources to avoid confusion. We take pride in delivering fully framed canvases, ensuring your convenience and satisfaction.
What are the canvases made from?
Our canvases are made from high-quality materials, including premium-grade canvas fabric stretched over sturdy wooden frames.
This combination ensures durability and longevity, allowing your artwork to maintain its vibrancy and quality for years to come.
Are the canvases waterproof?
Absolutely! Our canvases are crafted using high-quality materials and advanced printing techniques, making them not only visually stunning but also durable and long-lasting.
They are designed to withstand various environmental conditions, including moisture and humidity, ensuring that your artwork remains vibrant and intact for years to come, whether displayed indoors or outdoors. So, rest assured, your canvas will maintain its beauty and quality, rain or shine.
How long will it take for my canvas to arrive?
We ship our canvases directly to your home.
Our production time typically ranges from 3-6 business days. The average shipping time to the UK is approximately 4-8 business days.
Where do you ship to?
We ship exclusively to the UK.
How can I change my shipping address?
To change your shipping address, please send us an e-mail as soon as possible with the updated details.
Our customer support team will assist you promptly in updating your information.
How can I track my order?
Once your order has been shipped, you will receive a track and trace link via email.
You can also visit the "Track Your Order" page on our website for real-time updates on the status of your delivery.
Can I return my canvas?
As our canvases are custom-made to your specifications, we typically do not accept returns.
However, if there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us, and we'll gladly send a replacement to ensure your satisfaction.
Your happiness with your purchase is our top priority.
My Canvas was delivered damaged or with inferior quality. What should I do?
If there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us, and we'll gladly send a replacement to ensure your satisfaction.
Your happiness with your purchase is our top priority.
Where can I leave a good review?
That's really nice!
You can leave a review for us on Trustpilot, a trusted platform for sharing feedback about your shopping experiences.
Simply visit Trustpilot's website and search for "Chroma Prints" to locate our profile. Or you can use this link: https://www.trustpilot.com/review/chroma-prints.com.
From there, you can leave your review and share your thoughts about your experience with our products and services. We greatly appreciate your feedback!
Other Question?
Contact us via the form below or send us an email.
Do you have any questions or comments?
Email: support@chroma-prints.com
Customer Service: Contact Us
Frequently Asked Questions: FAQ
24/7 Available!
