Frequently Asked Questions

What makes Chroma Prints unique?

What sets Chroma Prints apart is our dedication to helping customers bring their unique vision to life with fully customizable canvases. With a user-friendly personalization process and a wide range of options, we offer unmatched flexibility and creativity, ensuring each canvas is a true reflection of our customers’ individuality and style.

I made a mistake, can I still correct it?

If you made a mistake while personalizing your canvas, don’t worry! Contact our customer service as soon as possible and provide the details of the error. We will do our best to help you correct it before your order goes into production. However, if your canvas has already been personalized and produced, we may not be able to make changes. In that case, we’ll gladly work with you to find a suitable solution to ensure your satisfaction. Your happiness is our priority, so don’t hesitate to reach out for assistance.

Is my payment information secure?

Absolutely. We take your security very seriously and use encrypted payment gateways to ensure your information is fully protected.

Are the canvases delivered framed?

We offer two styles to suit your preference:

Premium Framed Canvas – This option comes fully framed and ready to hang, so you don’t have to worry about any extra steps. You can display your artwork effortlessly and enjoy it immediately.

Poster Print – Perfect for those who prefer to hang and frame their prints in their own way, giving you the flexibility to match your personal style or existing décor.

Please note: although other stores may use our videos, we are the only ones who provide our official Premium Framed Canvas as shown. Be careful when purchasing from other sources to avoid confusion. We take pride in offering high-quality options designed for your convenience and satisfaction.

What are the canvases made of?

Our canvases are made from high-quality materials, including premium-grade canvas stretched over sturdy wooden frames. This combination ensures durability and long-lasting quality, allowing your artwork to retain its vibrancy and excellence for years to come.

Are the canvases waterproof?

Absolutely! Our canvases are made using high-quality materials and advanced printing techniques, making them not only visually stunning but also durable and long-lasting. They are designed to withstand various environmental conditions, including moisture and humidity, so your artwork stays vibrant and intact for years, both indoors and outdoors. You can be confident that your canvas will maintain its beauty and quality, rain or shine.

How long will it take for my canvas to arrive?

We ship our canvases directly to your home.

Each canvas is made to order and carefully prepared before shipping.

Production typically takes 3–4 business days, but during busy periods or batch production, it may take longer.

Shipping usually takes 4–9 business days, depending on the destination and carrier.

Once your order is ready to ship, you will automatically receive a shipping confirmation with tracking information.


Where do you ship to?

We deliver to both the Netherlands and Belgium.

How can I change my shipping address?

To change your shipping address, please email us as soon as possible with the updated information. Our customer service team will assist you promptly in updating your details.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email. You can also visit the “Track Your Order” page on our website for real-time updates on the status of your delivery.

Can I return my canvas?

Since our canvases are made to order according to your specifications, we generally do not accept returns.

However, if there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us.

We will be happy to send you a replacement to ensure your satisfaction. Your satisfaction with your purchase is our top priority.

My canvas arrived damaged or of poor quality. What should I do?

If there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us. We will gladly send you a replacement to ensure your satisfaction. Your satisfaction with your purchase is our highest priority.

Where can I leave a review?

That’s great!

You can leave a review for us on Trustpilot, a trusted platform for sharing feedback about your shopping experiences. Simply go to the Trustpilot website and search for “Chroma Prints” to find our profile.

You can also use this link: https://www.trustpilot.com/review/chroma-prints.com.

From there, you can submit your review and share your thoughts about your experience with our products and services. We greatly appreciate your feedback!

Other Questions?

Contact us using the form below or send us an email. Do you have any questions or comments?

Email: support@chroma-prints.com

Customer Service: Contact Us

Frequently Asked Questions: FAQ

Available 24/7!

What makes Chroma Prints unique?

What sets Chroma Prints apart is our dedication to helping customers bring their unique vision to life with fully customizable canvases. With a user-friendly personalization process and a wide range of options, we offer unmatched flexibility and creativity, ensuring each canvas is a true reflection of our customers’ individuality and style.

I made a mistake, can I still correct it?

If you made a mistake while personalizing your canvas, don’t worry! Contact our customer service as soon as possible and provide the details of the error. We will do our best to help you correct it before your order goes into production. However, if your canvas has already been personalized and produced, we may not be able to make changes. In that case, we’ll gladly work with you to find a suitable solution to ensure your satisfaction. Your happiness is our priority, so don’t hesitate to reach out for assistance.

Is my payment information secure?

Absolutely. We take your security very seriously and use encrypted payment gateways to ensure your information is fully protected.

Are the canvases delivered framed?

We offer two styles to suit your preference:

Premium Framed Canvas – This option comes fully framed and ready to hang, so you don’t have to worry about any extra steps. You can display your artwork effortlessly and enjoy it immediately.

Poster Print – Perfect for those who prefer to hang and frame their prints in their own way, giving you the flexibility to match your personal style or existing décor.

Please note: although other stores may use our videos, we are the only ones who provide our official Premium Framed Canvas as shown. Be careful when purchasing from other sources to avoid confusion. We take pride in offering high-quality options designed for your convenience and satisfaction.

What are the canvases made of?

Our canvases are made from high-quality materials, including premium-grade canvas stretched over sturdy wooden frames. This combination ensures durability and long-lasting quality, allowing your artwork to retain its vibrancy and excellence for years to come.

Are the canvases waterproof?

Absolutely! Our canvases are made using high-quality materials and advanced printing techniques, making them not only visually stunning but also durable and long-lasting. They are designed to withstand various environmental conditions, including moisture and humidity, so your artwork stays vibrant and intact for years, both indoors and outdoors. You can be confident that your canvas will maintain its beauty and quality, rain or shine.

How long will it take for my canvas to arrive?

We ship our canvases directly to your home.

Each canvas is made to order and carefully prepared before shipping.

Production typically takes 3–4 business days, but during busy periods or batch production, it may take longer.

Shipping usually takes 4–9 business days, depending on the destination and carrier.

Once your order is ready to ship, you will automatically receive a shipping confirmation with tracking information.


Where do you ship to?

We deliver to both the Netherlands and Belgium.

How can I change my shipping address?

To change your shipping address, please email us as soon as possible with the updated information. Our customer service team will assist you promptly in updating your details.

How can I track my order?

Once your order has been shipped, you will receive a tracking link via email. You can also visit the “Track Your Order” page on our website for real-time updates on the status of your delivery.

Can I return my canvas?

Since our canvases are made to order according to your specifications, we generally do not accept returns.

However, if there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us.

We will be happy to send you a replacement to ensure your satisfaction. Your satisfaction with your purchase is our top priority.

My canvas arrived damaged or of poor quality. What should I do?

If there is an issue with your canvas, such as damage during shipping or a defect in the product, please contact us. We will gladly send you a replacement to ensure your satisfaction. Your satisfaction with your purchase is our highest priority.

Where can I leave a review?

That’s great!

You can leave a review for us on Trustpilot, a trusted platform for sharing feedback about your shopping experiences. Simply go to the Trustpilot website and search for “Chroma Prints” to find our profile.

You can also use this link: https://www.trustpilot.com/review/chroma-prints.com.

From there, you can submit your review and share your thoughts about your experience with our products and services. We greatly appreciate your feedback!

Other Questions?

Contact us using the form below or send us an email. Do you have any questions or comments?

Email: support@chroma-prints.com

Customer Service: Contact Us

Frequently Asked Questions: FAQ

Available 24/7!