Privacy Policy

Effective Date: 01/09/2024

At Chroma Prints, your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, chroma-prints.com, or make a purchase from us. By accessing our services, you agree to the practices described in this policy. Please read this policy carefully, and if you have any questions, contact us at support@chroma-prints.com.

1. Information We Collect

Personal Information:
We collect information that you provide to us voluntarily when placing an order, signing up for an account, or contacting us for support. This information includes:

  • Contact Details: Name, email address, billing and shipping address, phone number.
  • Payment Information: Payment card details or information from third-party payment providers (e.g., PayPal). Payment information is processed by secure payment processors and is not stored on our servers.

Automatically Collected Information:
When you access our site, certain information is collected automatically through cookies, web beacons, and other tracking technologies. This may include:

  • Device and Browser Information: IP address, browser type, device type, operating system, and site usage information.
  • Interaction Data: Information about your interactions with our site, such as pages visited, links clicked, and time spent on each page.

Cookies and Similar Technologies:
We use cookies and similar tracking technologies to enhance your browsing experience, customize content, and analyze site performance. You may disable cookies in your browser settings, though this may affect certain functionalities on our site.

2. How We Use Your Information

We use the information collected to provide, improve, and personalize our services. Specifically, we use your data for:

  • Order Fulfillment: Processing and managing your orders, including payment, production, and shipping.
  • Customer Support: Assisting with inquiries, resolving issues, and providing product or service updates.
  • Marketing and Promotional Purposes: With your consent, we may use your information to send you updates, newsletters, or promotional offers. You can opt out of marketing communications at any time.
  • Improving Site Functionality: Analyzing site usage to enhance performance, usability, and overall customer experience.
  • Legal and Security Compliance: Ensuring compliance with legal obligations, enforcing our terms and conditions, and protecting against fraudulent or malicious activities.

3. Sharing and Disclosure of Information

Chroma Prints does not sell or rent your personal information to third parties. We only share your information with trusted third parties in limited situations:

  • Service Providers: We may share your information with service providers, such as payment processors, shipping companies, and customer support platforms, solely to fulfill your order or provide requested services.
  • Compliance with Legal Obligations: We may disclose your information as required by law, such as in response to legal requests, court orders, or subpoenas, or to exercise our legal rights.
  • Protection of Rights: We may disclose information if we believe it is necessary to investigate, prevent, or address violations of our policies, suspected fraud, security issues, or to protect the rights, property, or safety of Chroma Prints, our customers, or others.

4. Data Retention and Security

Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once data retention is no longer necessary, we securely delete or anonymize your personal information.

Security Measures:
We implement commercially reasonable security measures, including SSL encryption, secure server hosting, and regular software updates, to protect your data from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no internet-based platform can guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: You may request information about the personal data we hold about you and obtain a copy of that data.
  • Rectification: You can request corrections or updates to inaccurate or incomplete data.
  • Deletion: You may request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected.
  • Objection to Processing: You may object to specific processing activities, including the use of your data for direct marketing purposes.
  • Data Portability: You may have the right to receive your data in a structured, commonly used, and machine-readable format, and transmit it to another data controller.

To exercise these rights, please contact us at support@chroma-prints.com. We will respond to your request as required by applicable law.

Opt-Out of Marketing Communications:
If you no longer wish to receive marketing emails, you may opt out by following the unsubscribe link in the emails or by contacting us directly.

6. Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected data from a child under 18 without verification of parental consent, we will promptly delete it.

7. Changes to This Privacy Policy

Chroma Prints reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes via email or through a prominent notice on our site. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

8. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@chroma-prints.com
Website: chroma-prints.com