Refund Policy

Refund Policy

At Chroma Prints, we are committed to providing you with high-quality custom products. If, for any reason, you are not satisfied with your order, we offer a replacement under the following conditions:

1. Damaged or Faulty Products:

   • We accept replacements within 90 days of the original purchase date if the product is damaged or faulty upon receipt.
   • Please contact our customer service team immediately with your order details and a description of the issue. We may request photographic evidence to expedite the process.

2. Customization Errors:

   • If there is an error (made by the store) with the customization of your order, we will gladly accept returns within 90 days of the original purchase date.
   • Kindly inform us of any customization errors as soon as possible to arrange for a replacement.

Order Cancellation:

• Should you wish to cancel your order, please notify us as soon as possible.
• Orders can only be canceled before they enter the production phase. Once production begins, cancellations may not be possible.

Changes to Canvas Orders:

• If you need to make changes to your canvas order, please reach out to us promptly.
• Changes can only be accommodated before the production process commences. Once production starts, alterations may not be feasible.

Replacement Policy:

• We offer replacement of products. This includes instances of damaged or faulty products and customization errors by the company.

Contact Us:

• For all inquiries regarding returns, cancellations, or changes to orders, please contact our customer service team at support@chroma-prints.com.

Please be aware that all replacements are subject to inspection and approval by Chroma Prints. We reserve the right to refuse any return or exchange that does not adhere to our policies.